This privacy policy notice is for this website (and served by Marks Tey Enterprises Ltd at 90 Coggeshall Road, Marks Tey, Colchester, Essex CO6 1LS)

    We are committed to ensuring that your privacy is protected and any information obtained whilst using our website will only be used in accordance with this privacy statement. The purpose of this policy is to explain how we control, process, handle and protect your personal information while browsing and using this website, including your rights under current laws and regulations.

    If you do not agree to the following policy you may wish to cease viewing / using this website.

    What we collect

    Your name, contact information including email address, your postal address and payment details and telephone number.

    How do we use this information?

    We need to know these details to …

    • process your order
    • to send order confirmations and order updates
    • to send delivery information
    • payment processing including prevention and detection of fraud
    • enhance your shopping experience by delivering a tailored service
    • notify you of any changes to our service
    • notify you of occasional newsletters and promotions

    What do you agree to?

    By using our website, you understand and agree that personal information you provide through the website will be held on a database created and operated by us. You also have the right to complain to ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.

    How do we protect your information?

    • Information is encrypted via our payment gateway thus protecting your confidential data, particularly your credit card details from unauthorised use
    • Strict storage and security procedures are in place
    • We do not share your information with third parties, with the exception of delivery companies for completion of your order, or for legal reasons for the prevention of fraud

    Using your data …

    • We may send you SMS, email or post with details regarding your order
    • We may send details of offers, new products or reminders which may be of interest to you via email
    • You may unsubscribe at any time from future newsletters and offers using the link or manage your preferences

    Cookies – what are they are how do we use them?!

    • A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow the website to be more user friendly by, for example, allowing us to save your password so you do not have to re-enter it each time you visit the site, and save items to your basket. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences
    • In order that we can monitor and improve the website, we may gather certain information about you use it, including details of your domain name and internet provider address, operating system and browser
    • A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
    • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

    The cookies we use

    • _ga – used to distinguish users on the Google Analytics platform. Expires after 2 years.
    • wordpress_logged_in – indicates that you are logged in, and who you are, for most interface use. Expires at the end of your session.
    • wordpress_test_cookie – used to check whether your web browser can allow or reject cookies. Expires at the end of your session.
    • wp-settings – used to preserve your wp-admin settings. Expires after 1 year.
    • wp-settings-time – sets the time at which wp-settings- was set. Expires after 1 year.
    • _ce.clock_data – set by Crazy Egg, used to help synchronise session recording and heatmap data with your device’s clock. Expires after approximately 1 day.
    • _ce.s – set by Crazy Egg, used to track your session for heatmap and session recording analysis, helping us understand how visitors use the site. Expires after 1 year.
    • cebsp_ – set by Crazy Egg, used to identify your browsing session for the purposes above. Expires at the end of your session.
    • cf_clearance – set by Cloudflare, used to confirm that your browser has passed our website’s security checks, helping protect the site from bots and malicious traffic. Expires after 1 year.
    • TawkConnectionTime – set by Tawk.to (our live chat provider), used to manage your connection to the live chat widget. Expires at the end of your session.
    • twk_idm_key – set by Tawk.to, used to identify you to the live chat widget so your conversation can continue correctly. Expires at the end of your session.
    • twk_uuid_* – set by Tawk.to, used to recognise you across live chat sessions and maintain your chat history. Expires after approximately 6 months.

    Can I find out what personal data is held?

    You have a right to access this data in accordance with the GDPR – please contact us at our shop address and we will provide you with this information.

    Changes to our Privacy Policy

    Any changes we make to our Privacy Policy in the future will be posted on this page.